At OpenCart Gateway LLC, we value your satisfaction and strive to ensure that our customers are happy with their purchases. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below for details on how to return items.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Accompanied by a receipt or proof of purchase.
Please note that custom or personalized items cannot be returned unless they arrive damaged or defective.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (for example, you received a damaged or incorrect item).
You are responsible for paying the return shipping costs unless the item was damaged upon arrival or incorrect.
For defective or damaged items, OpenCart Gateway LLC will cover the return shipping fees.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at LaurenRodriguez@opencartgateway.com.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
Custom or personalized products
Gift cards
Items marked as final sale
How to Return Your Item
To return your item, please follow these steps:
Contact us at LaurenRodriguez@opencartgateway.com to initiate the return process and provide details about your order.
Ship the item to the following address:
OpenCart Gateway LLC
1463 Manor Ave
Hanford, CA 93230
Phone: 209-682-7899
Please include your receipt or proof of purchase in the return package.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
OpenCart Gateway LLC
Email: LaurenRodriguez@opencartgateway.com
Phone: 209-682-7899
Address: 1463 Manor Ave, Hanford, CA 93230
By shopping with OpenCart Gateway LLC, you agree to this Refund and Returns Policy. We thank you for your business and are committed to providing you with the best customer experience.